1. Is a contact lens prescription the same as my prescription for glasses?

Contact lens and glasses prescriptions are different. If you have a prescription for glasses but want contact lenses, visit your optometrist for a contact lens fitting.


2. How do I get a contact lens prescription?

The first step to wearing contact lenses is to visit your optometrist for a contact lens fitting. Contacts come in many sizes and materials and during your exam your optometrist will determine which type is best for you. 


3. Can I purchase coloured contacts even if I don't have a prescription?

Contact lenses come in different sizes and materials and you must be fitted for them by your optometrist. As a contact lens replacement centre we cannot sell you contact lenses that you do not currently wear.

4. How long will it take my lenses to arrive?

Delivery time is approximately 7 -10 working days (this can occasionally take longer with certain brands or if we need to contact your optometrist for prescription details).
Please note toric lenses can sometimes take a little longer.


5. Why is a verified contact lens prescription important?

Contact lenses are medical devices that need to be fitted properly by an eyecare practitioner.

Contact lens prescriptions expire to ensure your eyes are checked for signs of trouble regularly.

Contact lens wear can cause changes to cells and tissues of the eye, and sometimes wearing contact lenses can damage the cornea. Even if you are not experiencing any problems, the lenses may be causing damage to your eyes. At your contact lens check up your optometrist will check the fit of your contact lenses and observe any changes in your cornea caused by your lenses. Your optometrist will also ensure your prescription is giving you the best visual performance possible.

Regular check-ups will reduce the likelihood of damage going undetected.

Contacts2go has a policy to only supply contact lenses to customers with a current contact lens prescription, and that policy is followed.


6. What is your returns policy for contact lenses?

If your contact lens prescription changes and you still have unopened packets of lenses, Contacts2go may be able to exchange these for lenses matching your new prescription. The returned lenses must have been supplied by Contacts2go, have a reasonable time left until expiry date and boxes must not be marked. Please contact us before returning any product.

Contact lenses may also be returned if defective, please see our warranty for further information.

Contact lenses are not exchangeable or refundable once seal has been broken (unless defective).


7. What is your warranty policy?

The benefits given to you under our express warranty are in addition to other rights and remedies you have under the Australian Consumer Law and other laws. That is, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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